Temporary Technical Support Technician

5 days ago

Newcastle upon Tyne, United Kingdom Greggs Plc Full time

This is a full-time role (35 hours per week) however flexibility in this will be considered
~ We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
~ The base location for this role is Greggs Innovate House, Newcastle upon Tyne, NE12 8EW Vacancy Information We have a fantastic opportunity to join the IT & Business Changeteam at Greggs as an IT Support Analyst. Forming a key part of the Support Team, our IT support analysts are the first point of contact for our Greggs colleagues either reporting IT incidents or making IT service requests. Competitive pay
~2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
~ Colleague discount, up to 50% off our own-produced products
~ Paid breaks
~ Free hot drinks while on a shift break
~ Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
~ Career progression and learning and development
~ Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related?Including a mobile app providing a range of wellness content on physical, mental, social,?and?financial wellbeing
~ Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons?A company who cares about our communities; Colleague Networks internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and?Within the IT support team our goal is to deliver a first-class service ensuring we support our colleagues in keeping the Greggs business operating effectively and efficiently.
Working in our IT Support team within the service desk you will be responsible for taking calls from colleagues, providing that first point of contact for IT Support. You will triage support requests in the first instance attempting a first time fix where possible and escalating up in IT Support and out to wider IT&BC where necessary. As you develop you will have the opportunity to work in our higher technical areas, 2ndline support and hardware provisioning. Resolving IT Support Requests
Liaising with and escalate requests to members of the IT Support team and the wider IT&BC function
Performing System Testing, Checks and Minor updates
Maintaining IT Support Documentation
Proficiency in Microsoft Office 2016 onwards
Providing remote technical support via internet or phone
Maintaining operating systems by repairing hardware and configuring software
Strong skills in planning, prioritising, and organising
Here at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture the way we are, the way we behave and the way we support each other.

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