Claims Handler

3 weeks ago

United Kingdom Browne Jacobson LLP Full time

At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Tick on the application form if you’d like to apply through the Disability Confident Interview Scheme.

Why is this role important and how does it fit into the team, department and wider firm?

Delivering a first class claims handling, resolution and management service for a market leading professional indemnity insurer. You will resolve claims efficiently and fairly and in a manner that promotes our insurer client’s brand values.

What does the role actually involve?

  • Investigating the nature of the professional liability claim, determining insurance policy coverage and setting strategy for resolution and insurer’s “reserves” based on the most likely outcome
  • Liaising closely with insureds and their insurance broker in accordance with our insurer client’s brand values in order to forge strong commercial relationships
  • Working closely with lawyers in our Financial & Professional Risks team and escalating matters as appropriate with our insurer client
  • Updating computer and paper records with details of the claim
  • Keeping the insured and broker informed both verbally and in writing of the status of the claim in accordance with client service level agreements
  • Carry out claims management proactively and efficiently
  • Undertaking any other duties as required, commensurate with the level of the post

What technical skills are required for someone to be successful and enjoy the role?

  • Familiarity with Microsoft office including Word, Excel and Outlook
  • Advanced keyboard skills and the ability to produce own correspondence and documentation
  • Professional indemnity experience, especially handling solicitors claims
  • Experienced in dealing with claims handling (pre-litigation) aspects of a file
  • Previous experience of defending insurance claims
  • Previous experience of dealing with claims in an FCA regulated environment would be an advantage but is not essential
Person specification

Who would be a good fit for this role?

As part of the Finance and Professional Risk team, you would be expected to have the following skills and experience:

  • Degree (or insurance qualifications) preferred
  • Strong legal and analytical skills in order to be able to assess the merits of any claim and understand the liabilities of insured clients
  • The ability to work efficiently and methodically in order to effectively manage your caseload, and use own initiative
  • A willingness and ability to learn given that the law changes on a daily basis and keeping abreast of new case law and ground breaking decisions gives us an advantage when defending claims
  • Confidence, drive and ambition
  • Excellent interpersonal skills and confidence in taking decisions
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