Energy Adviser
4 weeks ago
JOB PURPOSE :
North Birmingham Community Action Partnership: The Local Energy Advice Demonstrator (LEAD) is a government-funded pilot scheme that provides local in-person energy advice for a domestic setting. Energy Programme is focused on North-west Birmingham area working in partnership with a consortia of voluntary sector organisations.
The service remit will deliver energy Advice & Advocacy services and further develop capacity of beneficiaries with a greater focus on self-help and energy literacy across the locality in particular within marginalised ethnic communities.
Directly delivering community-based energy advice and advocacy services across North-West Birmingham. Supporting communities through phone line, drop-ins, community events and in-depth personalised advice across North-West Birmingham. Supporting communities and individuals through development opportunities e.g., volunteering and training. Reducing incidents of the 5 Ds of fuel poverty including Debt, Disconnection, Damp, Disease and Disrepair. Building a sustainable Information Advice and Guidance (IAG) provision.
The main purpose of the job is to provide:
- Casework covering a range of Energy related issues and high-level energy advice.
- Undertake mandatory City & Guilds training
- The role will in entail providing advise via:
- Home advice visits (outreach)
- In-depth face-to-face advice appointments
- Light touch advice – offered at workshops and events
- In-depth telephone/virtual advice appointments
- Home advice visits (outreach)
- Assist clients with other related problems where they are an integral part of their case and refer
to other advisers or specialist agencies both external and internal such as Community Safety Net and South Asian Family Support Hub.
- Building on existing partnerships to help vulnerable people impacted by fuel and cost-of-living crisis.
Manage and deliver own caseload of energy advice related Casework as appropriate.
- Case management.
- Complete application forms accurately Online and offline.
- Any other generalist casework necessary.
- Demonstrate measurable energy savings made by households as a result of advice, advocacy, and practical help
- Demonstrate measurable financial savings to households through reduced fuel consumption, income maximisation, debt alleviation, leveraging of funds e.g., Trust Funds
- Accurately record advice given onto CRM system, outcomes achieved as per project processes.
- Ensure that all casework conforms to NCA's Office Manual and Quality assurance as appropriate.
- Energy Adviser to ensure on target delivery and reporting of all deliverables as required by management and funding requirements.
_____________________________________________________________________________
Key Skills and experience:
- Experience of providing advice such as energy, welfare benefits, money advice, Debt & Housing case work.
- Ability to interface with Nishkam Civic Association (NCA) employees and volunteers.
- Ability to co-ordinate tasks with challenging priorities.
- Results and customer focus essential.
- Focused and dedicated individual who sees challenges as opportunities to excel and to grow.
- Bilingual – fluent in a community language for example Punjabi.
- As a faith inspired and values led organisation, we are looking to work with individuals that support and subscribe to values such as compassion, humility, and equality.
Standard for all Jobs
- To take a proactive role in the identification of personal and group training and developmental needs which support NCA’s objectives and to actively participate in the fulfilment of identified training and development needs.
- To operate at all times within both the spirit and the practice of NCA Equal Opportunities policies.
- To be aware of and work with due regard to safety and safe practice. To meet statutory requirements and to report any hazards / unsafe practices or incidents as appropriate.
- To represent NCA in the best light at all times.
- To maintain such records and undertake administrative duties as may be determined by NCA.
- To carry out any other duties in connection with the appointment which may be reasonably determined from time to time by the Director or line management.
This job description will be reviewed regularly and may be varied in the light of the business needs of NCA.
CRITERIA
E
D
Method of Assessment
Formal Qualifications
1. GCSE English and maths qualification.
2. Degree level education
P
P
App Form
App Form
Experience
1. Highly motivated professional with excellent communication and inter-personal skills.
2. Self-starter with strong organisational skills
3. Understanding of the issues involved in supporting and interviewing vulnerable clients in relation to fuel poverty and associated issues.
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P
P
App Form/Int
App Form/Int
App Form/Int
Skills and Abilities
1. Good verbal and written communication skills.
2. Proficient skills in the use of Microsoft office and CRM systems
3. Excellent presentation skills
4. Strong presence with the ability to build effective relationships under challenging circumstances.
5. Ability to use IT in the provision of advice and to prepare reports and analysis for the project.
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P
P
P
P
App Form/Int
App Form/Int
Int /presentation
Interview / assess
App Form/Int
Training
1. Evidence of Continuous Professional Development / update knowledge of casework
2. Current Safeguarding and Prevent training
P
P
App Form/Int
App Form/Int
Safeguarding
1. Will require enhanced DBS clearance
P
App Form/Int/
Checks
Other
1. Driving license and access to a car.
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App Form/Int
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