Senior UX Designer

2 weeks ago

London, United Kingdom VML Full time

Senior UX Designer needed to join our team here at Wunderman Thomson Commerce and Technology. We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside specialists in UX, UI and Service Design, and Optimisation and Consulting.
Reporting into the UX Lead, this is a role requiring someone with excellent online experience, and who can confidently contribute to a project’s design activities from initial brief through to delivery.
As Senior UX Designer, you’ll be a key part of the team and expected to take the initiative in ensuring the customers’ needs and our clients’ requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.
Designing and running product definition and UX requirements workshops
Analysing research data to identify and generate meaningful insights and behavioural patterns
Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions
Creating design artefacts – e.g., Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience
Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams
Presenting and communicating your ideas and design rationale both to working groups and C-Suite
Compelling portfolio that demonstrates high quality, best in class UX design
Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques
Solid information, interaction and experience design skills
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We offer a great benefits package including hybrid working that works for everyone, a generous discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our shared values and behaviours show how to bring the Wunderman Thompson Commerce and Technology’s culture to life through the actions we all take every day:
Creative bravery
Our brilliant, talented people are what makes Wunderman Thompson Commerce and Technology what we are. What we do: At Wunderman Thompson we inspire growth for ambitious brands. Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.
How we do it: Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co.
We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.
Part creative agency, part consultancy and part technology company, we’re unique in our ability to connect world-class strategic thinking and creative insight, with deep executional capability across technology and operations. We’re part of the WPP Group, which gives us the talent, infrastructure and support of one of the largest agency networks in the world.
We were recognised by Forrester as a Leader in Commerce Services (Q1,2021) and in Digital Experience Services (Q2, 2022), and as Best Large Agency of the Year at the European Ecommerce Awards 2022.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. we share in our clients’ successes and believe that anyone can show creative bravery no matter what their role is in the team.
At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

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