Manager/Driver

2 weeks ago


Wakefield West Yorkshire, United Kingdom Arriva UK Bus Full time

Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience. Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve.
Expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System.

Responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System

Ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships critical to local performance. Understand customer needs and embrace partnerships with Local Authorities. Ensure complaints are answered in a timely manner and fully investigated with appropriate actions taken to prevent a reoccurrence. Ensure the secure management and storage of lost property is maintained at all times.

Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Be visible, credible, knowledgeable and approachable, role-modelling standards of high business and personal performance. Quality
Lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. In alignment with the commercial team ensure a continuous review of networks and customer feedback. Utilise effective and efficient business performance management tools to engage site teams in taking personal responsibility for the success of the business. Work with the recruitment and training teams to optimise the operational delivery and efficiency of this end-to-end process, ensuring the improvement of site KPIs is supported by these work streams
Financial and decision-making

Continuously review financial performance against budget and identify appropriate action plans to address any shortfall. In addition to the delivery of the budget requirements, it is essential that wider business plans are explored, developed and implemented to ensure business growth, service delivery improvement and innovation / diversification.

Work closely with the head of sites and peer group to share best practice throughout UK Bus.

To become a Transport Manager on the Operators Licence
A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit
Demonstrable experience in dealing with serious incident management and contingency response strategies.
Capable of translating the sites strategic and annual deliverables in to effective and translatable plans, driving the execution relentlessly through strong governance and a "go & see" approach which ensures sustainable change



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