Field Operations Supervisor

3 weeks ago

North East England, United Kingdom JLB Recruitment Ltd Full time

The Role Includes

* Undertaking structured review of skills and performance across all technicians disciplines.

* Continual review and audit of technicians working practices, ethics, customer skills and communication.

* Preparation of individual training plans based on development needs.

* Developing a robust programme of Toolbox Talks & Lessons Learned.

* Regular site based audits within a defined region.

* PPE, plant, equipment, vehicle, & stock checks.

* HSQE audits to include training and understanding of RAMS and safe working practices.

* Maintaining and enhancing communication across multiple office locations.

* General regional office based assistance where required.

* General estimating assistance where required.

* Technical support with customer / site escalations.

* Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial).

* Research, review and propose any other training that could add value to the team. • Review of technicians performance and focus areas.

* IT support / training relating to tablet PC applications, mobile solutions and customer interfaces.

* 1st level escalation responsibility for out of hours on-call activity on a rota basis (UK nationwide).

Your Profile

* Significant experience as an Automatic Door Technician

* A full UK driving licence with flexibility to working hours due to requirement to travel. Ideally based within 1 hour of the Newcastle office.

* Experience in training, supporting and mentoring technicians.

* Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively.

* Ability to work without supervision and use initiative at all times.

* Excellent communication skills

What we offer

Premium overtime rates - overtime is always available

Annual Performance Bonus

Company van, tablet, power tools and phone all provided

25 days Annual Leave plus Bank Holidays

Paid Birthday leave after 1 years' service

Enhanced Parental pay

Company Sick pay

Life Assurance scheme

Employee Assistance Program to support health & wellbeing

Company Pension scheme + enhancement after 2 years' service #J-18808-Ljbffr

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