Enter and view ambassador

2 weeks ago


United Kingdom Time2Volunteer Full time
Volunteering Opportunities
in Hull and East Riding of Yorkshire

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Healthwatch East Riding of Yorkshire

Healthwatch aims to improve local Health and Social Care services by ensuring providers are offered an independent laypersons perspective into the delivery of their service.

Enter and View Ambassadors enter Health and Social Care premises either through invitation of the provider, because of themed work Healthwatch is conducting or due to the experiences provided to us by service users.

An Enter and View is not an inspection, it is an opportunity for Healthwatch as an independent organisation to view the delivery of the service first-hand and to engage with service users, family of and / or carers at the point of delivery so we can understand the full picture.

Enter and View Ambassadors collect information about the nature and quality of services, the good practices and potential areas of improvement. This information is collated into a report along with any reasonable and achievable recommendations which is then sent to the provider, governing bodies such as Local Authority and Care Quality Commission as well as Healthwatch England.

Key Tasks:

  • Participate in pre-visit planning meetings.
  • Speak with service users, relatives, carers and staff about their experience of the service.
  • Observe the physical environment of the communal areas, noting areas of concern or good practice.
  • Observe the delivery of service within communal areas e.g. activities, mealtime and interaction between staff and service users.
  • Make notes during the visit to contribute towards the Enter and View visit report.
  • Suggest recommendations that could improve the experience of service users.
  • Conduct surveys and questionnaires about people’s experiences of Health and Social Care.
  • Undertake training appropriate to the role.
  • Assist in promoting Healthwatch by taking part in volunteer fayres and other events as needed.
Tasks and responsibilities
  • Talking to patients, residents and more
Skills and experience gained

Flexible - hours are based on your availability and other factors

HEY Smile Foundation
East Riding enquiries

Address:
Hull CVS, The Strand, 75 Beverley Road, Hull HU3 1XL

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