Information Technology Support Engineer

3 weeks ago

High Wycombe Buckinghamshire, United Kingdom Mint Velvet Full time

Job Description High Wycombe, office-based c. Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. As collaborative creatives, we take untold pride in our work, designing with heart and soul. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.

MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.

This is an exciting opportunity for an IT Support Engineer to join our team, providing exceptional technical assistance to our teams across the Head Office and all stores. With excellent problem-solving abilities, you will be excited by the prospect of ensuring and maintaining the smooth operation of Mint Velvet’s IT infrastructure.

Diagnosing and resolving technical issues, installing and configuring software and hardware, including operating systems
Providing technical assistance and support related to technical systems, primarily on-site and additionally via phone, email and remote
Troubleshooting network connectivity issues, including routers & switches
Creating & managing user accounts, permissions and access rights in various systems and offer technical training and support to employees as needed
Staying updated with advancements in technology and recommending upgrades or improvements
Administering On-Prem AD, Azure AD/Entra IDConfiguring Microsoft MDM services, Cloud services i.e. SharePoint, Google Cloud
Have proven experience working in an IT Support role, or similar position, with a customer-first mindset
Understand Networking fundamentals and strong knowledge of systems
Be proficient in troubleshooting hardware, software and network issues
Experience with ticketing systems and remote support tools is an advantage, but not essential

Competitive starting salary and great career prospects in a fast paced and growing business
~25 days holiday plus bank holidays and an additional day off on your birthday
~ Company-funded private health insurance and access to Smart Health
~ Life assurance
~ Discretionary bonus scheme
~50% staff discount
~ Interest-free Season ticket loan
~ Summer hours - 3pm finishes every Friday throughout June, July & August
~ Bespoke induction support and ongoing development to help you thrive in your new role
~

  • Information Technology Support Engineer

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Mint Velvet Full time

    High Wycombe, office-based c. Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they...

  • Information Technology Support Engineer

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Mint Velvet Full time

    High Wycombe, office-based c. Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they...

  • Information Technology Support Engineer

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Mint Velvet Full time

    High Wycombe, office-based c. 4 days per week Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great...

  • Information Technology Support Engineer

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Mint Velvet Full time

    Job Description High Wycombe, office-based c. 4 days per week Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear,...

  • Information Technology Support Engineer

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Mint Velvet Full time

    High Wycombe, office-based c. 4 days per week Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great...

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