Flexible Office Advisor

2 weeks ago


United Kingdom Company: Full time

Find jobs in the automotive retail industry
JOB PURPOSEThe role of the Aftersales Advisor is to:Provide our customers with a warm, inviting and streamlined experience. Aftersales Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards. è Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.Administer warranty policy in the best interests of the business, manufacturer and customer.To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.Skills & RequirementsEssentialFull UK driving licence.Ability to excel in a team-based environment and achieve common goals.The Harwoods WayHarwoods Group is a values led, family owned automotive retail group that was founded in 1931. We Treasure our people and our customersWe challenge ourselves to grow & improveWe grab responsibilityWe run in the same direction as one teamWe inject energy and fun into our workWe are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:probation; colleague recognitionAfter continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities



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