Operations Co-ordinator

2 weeks ago

Moor Crichel Dorset, United Kingdom Aspire Jobs Limited Full time

Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking
My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector.
Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential.
The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services.
The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services
Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers.
Ideally, have used a CRM system
With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery
This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1 st line or 2 nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.

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