Commercial Manager

3 weeks ago

Norton Canes Staffordshire, United Kingdom Biffa Full time

Changing the way the people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

And it’s why we’re the UK’s No. 1 choice for business waste management.

Help us make a difference as a Commercial Manager at Biffa. This role can be home-based but there will be national travel required predominantly in the Midlands and North of the UK.

A quick look at the role

To retain, develop and grow the customer base, identifying and securing new key accounts and building a pipeline within the Landfill and Organics division by providing an industry-leading customer service. The Commercial Manager role involves the interaction with clients from the private and public sectors for our sites based in the Midlands and North of England.

The Biffa division you’ll be supporting

Within Resources & Energy we focus on the treatment, recycling and disposal of waste. It provides a number of treatment services for those materials that can be recovered and landfill disposal for those that are not suitable for recycling or energy recovery.

Our PRF’s are three automated facilities capable of handling 200k tonnes per annum of plastic recycling. The facilities sort different household plastics for use as secondary raw materials in our Biffa Polymers manufacturing processes.

Why it’s an opportunity not to be wasted

Actively seek new leads in order to grow the customer base, secure new key accounts and build a pipeline to achieve the Division’s Balanced Business Plan. Actively manage and develop existing customers to maximize the value from the account leading to increased profitability for the Division.

Work with the rest of the Commercial Team to develop and implement innovative commercial and marketing strategies to retain and attract new customer bases. Also, contribute to the annual budgeting process of applicable business units.

Provide a high level of customer service by resolving wherever possible contractual and commercial complaint escalations in a timely and professional manner in order to retain the customer.

To work in partnership with Site Managers and the Divisional Senior Leadership Team to explore and deliver new services or improve existing services to increase service efficiencies.

Carry out any other such reasonable job-related tasks as the company may require you to undertake from time to time. The understanding and experience of compliance with industry regulators such as the Environment Agency and HMRC is a fundamental part of this role.

Requirements

Here’s what we require:

  1. Degree level or equivalent in Environmental, Sales, Marketing, Commercial Management or similar
  2. Sales, project management, customer account management, technical management or similar
  3. Achieving clearly defined service level agreements and KPI’s including customer service and financial delivery
  4. Knowledge of the UK waste management sector
  5. Ability to travel throughout the UK. You will be expected to spend occasional nights away from home.

Desirable:

  1. Member of Institute of Sales and Marketing Management or similar
  2. CIWM membership
  3. COTC Hands-on experience within the Commercial function in the Waste management sector
  4. Environmental compliance
Benefits

And here’s why you’ll love it at Biffa:

  • Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
  • Car or allowance
  • Generous pension scheme
  • Retail and leisure discounts
  • Holiday and travel discounts
  • Life cover
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