Operations Supervisor

2 months ago

Hinckley Leicestershire, United Kingdom DP World Full time

DP World is seeking an Operations Supervisor for its new service in Hinckley created and driven by a single purpose - to help small and mid-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. This role will be site based working Mon-Fri 8.30-5pm but with flexibility required.

About the Role:

  • Lead a team including Team Leaders and Operatives in the delivery of a fast paced distribution fulfilment service for a variety of e-commerce customers ensuring Customer Service Levels are met in line with Customer SLA’s
  • Achievement of productivity levels in line with agreed KPI’s
  • Ensure Team Leader and Team Members understand the need for safe working practices and adhere to the safe working methods and countermeasures
  • To successfully manage succession planning and support cross training amongst the teams to foster a multi skilled workforce culture
  • Ensure effective manpower planning is completed daily. Increase area versatility with robust training plans.
  • Manage headcount balance between permanent and temporary labour in area. Deal with all individual performance issues within 24 hours of incident.
  • To investigate, document and take appropriate action for issues which fall under the Company’s disciplinary and grievance policy and procedure this will include AIR investigations, performance, conduct and employee disputes
  • Ensure quality is kept in-line with six sigma to achieve the required DPM rate.
  • Make sure that the 5s programme is kept up to date.
  • Keep a daily communication channel open with other functions like Inventory, Admin etc

Your Key Skills:

  • Strong previous leadership experience in fast paced warehouse/fulfilment type environments
  • Highly numerate & IT Literate with excellent communication skills (between both customer and carriers)
  • Team Player with a hands on approach
  • Flexibility – to cover weekends and late deliveries when required.
  • Strong communication skills, with carriers and the customer.
  • Warehouse operations knowledge.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies

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