Head of Consultancy

3 weeks ago

Bromsgrove Worcestershire, United Kingdom william martin Full time

Head of Consultancy

Location: Home-based with travel to meet with colleagues and clients (including regular meetings in Bromsgrove, Cambridgeshire and London). 60% of the role may involve travel.

Job Type: Full time

William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.

Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.

Join us in crafting a future where compliance is more than just a necessity; William Martin Compliance is not just your safety partner but also your pathway to success.

You will manage divisional teams of health and safety, fire safety, water safety and asbestos consultants. The principal purpose is to be responsible for the delivery of divisional consultancy services to clients with the support of the Team Managers, Technical Leads and in consultation with the Client Management team. You will be responsible for overseeing all consultancy service deliverables; measuring and managing performance; and ensuring consultancy services are delivered in compliance with legislation and to the satisfaction of all our clients.

Furthermore, all consultant teams’ activities will be delivered in accordance with company key performance indicators and specifically, ensuring consultant utilisation targets are met and exceeded whenever possible.

You will be required to demonstrate the highest level of customer service with a commercially driven attitude which will involve working closely with the Managing Director, Business Operations Director, Client Management Director, Head of Business Development, Software Product Director and with our Finance Team.

The Head of Consultancy will be at the forefront of delivering our high quality services to clients and as such, excellent communication skills and a ‘can-do’ attitude will be key. Mental agility, resilience and a pro-active approach to problem solving will be essential, as well as planning ahead to foresee potential issues and taking personal responsibility for completing tasks, projects and assignments.

Manage the performance of direct reports (Team Managers), and also their professional development through periodic appraisals.
Monitoring performance progress through out each month, to ensure the company achieves its objectives as cost-effectively and efficiently as possible.
Be proactive and use initiative to develop / enhance service delivery approaches through the identification of improving work efficiencies, for example, Report Writing platform enhancements.
Implement and track quality objectives / KPIs and summarise key business matrices in the monthly DLT Executive Summary Report.
Work with the Team Managers to produce monthly / annual performance reports with reference to Power Bi reporting, and developing reporting tools to monitor the ongoing performance of the consulting teams.
Contribute to the preparation of the annual budget and monitor its implementation, to ensure targets are met, that revenue flows are maximised and that fixed costs are minimised.
Implement the policies of the company and making sure they are adhered to consistently.
Quality Assurance

Support the Quality, Accreditations and SHE Manager in maintaining the divisional third-party accreditations.
Work with the Quality, Accreditations and SHE Manager to monitor compliments and complaints to define patterns and work to lessen any recurring issues.
Oversee the QA process in terms of ensuring quality reports are produced in accordance with SLAs, Client Protocols, WM standards, as well as legislative requirements and industry standards. Assist the Quality, Accreditations and SHE Manager where required to develop WM internal safety systems and processes.
Offer exemplary customer service, including maintaining customer relationships and taking care of any customer concerns or complaints quickly and professionally.
Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc.
Represent the company in negotiations with clients, suppliers and other key contacts to secure the most effective contract terms.
Develop working knowledge of industry regulations, restrictions, and laws, ensuring divisional consultancy teams adhere to all relevant legislation and guidance.
Be fully acquainted with the functionality of Meridian health and safety management system, report writer / production software and the client specific modifications to these systems.
Periodically undertake consultancy services directly (as required).
Discipline-specific academic qualification and professional membership with active involvement in continuing professional development,
A minimum of 5 years’ experience in providing consultancy services directly.
Held a previous senior management position (one which involves delivering a service(s) using multi-disciplinary consulting teams).
Excellent IT skills (Excel, Word, PowerPoint plus the ability to work with numerous ancillary management platforms).
Willingness to travel (Likely to be 60%+).
Knowledge of property management/facilities management sectors.
Business / finance qualifications / training / experience.
By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. 25 days annual leave plus bank holidays
Contributory pension scheme
Voluntary private medical
Simply health care plan
Gym and retail discounts
Cycle to work scheme
Religious holiday swap
Employee assistance programme
Life learning - online learning materials

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