Application Support Analyst

3 days ago

Sevenoaks Kent, United Kingdom Matchtech Full time

Key Responsibilities:

· Provide application configuration and maintenance on ERP (Oracle eBusiness

Suite)

· Delivering support to business users by investigating and resolving application errors, data

discrepancies and queries and escalating to Oracle where required.

· Working with other team members and company departments to ensure the integrity of the

system is maintained by liaising with appropriate vendors, users and the IT Team.

· Receive, and prioritize requests for support using the IT ticketing system, provide 2nd and 3rd

line support for Oracle eBusiness Suite and associated applications.

· Progress changes and enhancements following change management principles through the

development cycle, including execution and documentation of testing, documentation of

procedures and user support.

· Monitor applications, record problems and identify performance trends. Where appropriate,

take corrective action to improve performance and to avoid problems arising.

· Support the Business Transformation team in the implementation of new business application

software or new releases of existing business software.

· Participate in project meetings by providing expertise and guidance in selecting appropriate

solutions. Provide progress and raise issues to be resolved, and report progress on a regular

basis

· Perform ad hoc duties as required

3 days a week onsite in Sevenoaks is required.

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