User Researcher

2 weeks ago

England, United Kingdom Civica Full time

Job Description

Job Title: User Researcher (4yrs+ experience)

Location: Hybrid home based + 2/3 days per week in London or Bristol offices

Current SC Clearance is essential for this role

Do you love getting to the heart of user needs, to make critical services work for everyone?

Do you want to be part of a rapidly expanding, passionate community of User Researchers?

User Research has never been more important to our customers, so we’re growing

We are looking for a User Researcher to join our diverse, multidisciplinary team, to help us research, design and test user-centred services for high profile customer programmes, including engagements with government as well as private sector organisations.

As a User Researcher with Civica, you could be working on a wide variety of project phases and domains. Whether it’s a rapid Discovery phase for a new education product, usability testing a critical regulatory service, or providing wide-reaching insights to inform a full-scale business transformation in the healthcare sector, you’ll be working at pace to deliver research and recommendations that make a difference to digital services.

You’ll bring experiences and skills from previous user research projects, to deliver the best outcomes for our customers, and passion and ideas to help us build our playbook for consistent, awesome research across our projects. With our support, you will have the opportunity to gain recognised certifications in User Research and Service Design and develop your practice and leadership skills as part of our wide-reaching UR community.

We are currently recruiting for both Mid-level and Senior User Researchers, these roles are hybid based, but will potentially require travel to customer sites, and regular User Research community collaboration sessions. We would also like you to be able to work within one of hubs in London (Southbank) or Bristol (Spectrum Building) 2 to 3 days a week – we understand the value of connecting in person and our teams thrive from time together across our sites

Reporting into the Lead User Research, the Mid-level and Senior User Researcher’s responsibilities include:

· Planning and executing user research activities, using the most appropriate qualitative and quantitative techniques for the project phase.

· Analysing and synthesising research findings to generate compelling insights about service users for your teams and wider stakeholders.

· Testing service designs with users across the lifecycle, from paper prototypes to interactive digital services.

· Communicating research effectively through written and presented outputs, to enable evidenced-based decisions to be made, to deliver successful services

· Fostering a passion and empathy for users and their needs with your team, by actively seeking collaboration and co-participation in research with teammates and users.

· Championing inclusion, equity and accessibility in research, and challenging potential biases in planning, execution and analysis of research activities.

· Working with User Researchers across Civica to form and share research best practice.

About You:

· 4+ years commercial experience in user research; this might have been as a dedicated user researcher, conducting user research as part of your role within a user centred design or service design team.

· Applied knowledge of user-centred design and service design principles and processes. Experience of GDS and government is a plus

· Experience of using different user research methods (qualitative and quantitative) to gather insights on users and their behaviours.

· Ability to link research aims to the bigger picture; a project’s goals or a customer’s strategic objectives.

· Understanding of user personas, journey maps and service blueprints.

· Ability to explain your findings compellingly, develop effective relationships, and manage challenging stakeholders.

· Self-starter, proactive approach, drive and energy.

· Creative and innovative in the way you work.

· Excellent communication and presentation skills.

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