SQL Server Engineer/ Support Engineer

1 month ago


Oxford Oxfordshire, United Kingdom Oxa Full time

Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.Our purpose is to change the way the Earth moves, through an uncompromising focus on safety, efficiency and explainability of our AI approaches. As a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. This role requires a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence.
Provide technical support and resolve customer requests via email, phone, and other communication channels.
Diagnose and troubleshoot software, hardware, and network issues.
Recent experience in technical support, customer service or similar role.
Familiar with Linux/Unix environments and CLIs
Willingness to work in different shifts and participate in on-call schedules.
An understanding of computer vision, mobile autonomy or LiDAR data processing.
A degree (or equivalent experience) in Engineering/Robotics/Computer Science or related subject, or equivalent work experience
Competitive salary, benchmarked against the market and reviewed annually
~ Hybrid and/or flexible work arrangements
~ An outstanding £3,000 flexible benefits including private medical insurance, critical illness coverage, life assurance, EAP, group income protection
~ A salary exchange pension plan
~25 days’ annual leave plus bank holidays
~ A pet-friendly office environment
~ Our team of experts in computer science, AI, robotics and machine learning is world-class, and together they’re solving the most exciting and important technological challenges of our times.
If you are bold, creative and hyper skilled, come and create the future of autonomy with us at Oxa.



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