Specialist, Field Engineering

1 month ago

United Kingdom CameraMatics LLC. Full time

CameraMatics is a leading provider of cloud-based fleet management solutions. Our innovative technology helps businesses optimise fleet operations, improve driver safety, and enhance overall efficiency.
As part of our commitment to excellence, we are seeking a highly organised individual to join our dynamic team and support our growing presence in the US, UK, and Ireland.
As a Field Engineer Scheduling Specialist, you will play a crucial role in ensuring the smooth and efficient deployment of our video telematics solutions across various projects in the US, UK, and Ireland. Coordinate the scheduling of field engineers for deployment and maintenance activities on US-based projects, with occasional support for UK & Irish projects.
Manage resource allocation to ensure optimal utilisation and efficient project execution.
Cultivate and maintain strong relationships with suppliers to ensure timely delivery of equipment and services.
Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns.
Communicate effectively with field service engineers to provide clear instructions, relay customer requirements, and confirm the completion of service tasks.
Maintain accurate records of service activities, including scheduling details, engineer availability, and customer communication.
Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities.
Stay informed about industry trends, best practices, and regulatory requirements related to field service scheduling and dispatch.
Previous experience in scheduling, resource management, or project coordination, preferably in the technology or engineering industry.
Proficiency in scheduling software or tools, as well as Microsoft Office applications (e.g., Excel, Outlook).
Flexibility to accommodate shift patterns to support US operating hours and occasional after-hours or weekend scheduling requirements.
Prince2 or other project management qualification is desirable but not essential
If you are passionate about projects, scheduling optimisation and customer satisfaction, we want to hear from you
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