IT Support Specialist

3 weeks ago

Manchester, United Kingdom Foundry 42 Ltd. Uk Full time

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We're seeking a Senior IT Support Specialist to join our team at Cloud Imperium Games, supporting our global workforce with their technical queries and challenges. As part of a collaborative environment, you'll be the frontline support for hardware, software, and app-related issues, ensuring an exceptional end-to-end employee experience through calls, emails, and chats. We use tools such as Jira, Confluence and the M365 package to manage our work and we value service excellence, teamwork and enthusiasm for cool tech.
Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. For more information about life at Cloud Imperium Games, check this out -
What does a Senior IT Support Specialist at CIG do?
Lead the charge in developing generalist IT support and troubleshooting skills across, hardware, software, infrastructure and Network this will include but not limited to:
Provide advanced technical assistance and mentorship to the junior support teamDiagnose and resolve complex hardware, software, and network issues.
Contribute to technology updates and develop ITIL best practices.
You have strong technical knowledge of Microsoft Windows operating systems, Autopilot, Microsoft Office/O365, Active Director, Jira ITSM, Network connectivity and VPN protocols, and common collaboration tools such as Teams and Zoom.
You have experienced with meeting room AV technical hardware solutions and office network technology
You are a thought leader in the implementation of IT Operations best * practice such as ITIL and ISO20000You possess strong troubleshooting skills, capable of resolving hardware, software, and application-related issues.
CIG Diversity Statement
Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info{@}cloudimperiumgames.

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