Digital Project Manager

3 weeks ago

Norwich Norfolk, United Kingdom Quickfire Digital - Shopify Plus Agency Full time €40,000

Job Description

Digital Project Manager

Norwich (2 days per week from home)

Salary to £40,000 per annum

There’s not much you can say about Project Management to make it super sexy, is there? At the end of the day, it’s managing workflows and processes and getting sh*t done. And in certain environments, it can be a thankless job being handed absolutely impossible scopes of work, with a budget for a stick man figure painting and being expected to magic a sleek and easy process to deliver a masterpiece worthy of adorning the roof of the Sistine Chapel.

Or is it?

What if you take it further, and explore the commercial relationship with the clients? What if you were involved in the whole process of engaging with a client and moving them into sustainable ongoing project work, road mapping from the point of engagement how the next 3, 6, 12, 18 months look? What if you were helping guide the budget the client was spending, and ensuring they can actually have what they want and that they understand what that looks like at each stage?

What if you worked with clients who, gasp, you actually have a chance of satisfying? And who were happy to work with you?

That’s what we want our Project Managers to do for our clients. So if that sounds like the sort of place you want to work, maybe we’re the right fit for you.

Who are we?

We’re Quickfire Digital - an Award-winning eCommerce focused development agency, specialising in Shopify builds. We’re a busy agency and with ambitious growth plans and a customer base that ranges from traditional retailers who require a complete management service through to some properly weird and wonderful businesses who want a seamless way to get people to buy their products.

We have two main revenue streams for our Development work- our ad-hoc project work and our retained growth packages. And it’s in the latter that we’re hiring.

We are looking for an experienced Project Manager to create long-term, trusting relationships with our customers. With us, a Project Manager’s role is to oversee a portfolio of assigned customers, deliver on the scope of work on a monthly basis, manage the project and relationship and when it comes time to renew the contract, have them ready to stay signed on because of how delighted they are with the performance of the agency- or better yet, agree to take their work even further by upselling either more services into the growth package or if it’s a big bit of work, add a new and separate project into the mix too.

In a nutshell you’d be responsible for…

●Serving as the lead point of contact for all customer account management matters

●Building and maintaining strong, long-lasting client relationships

●Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

●Ensuring the timely and successful delivery of our solutions according to customer needs and objectives

●Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders via reporting and regular client meetings

●Developing new business with existing clients and/or identify areas of improvement to meet sales quotas

●Forecasting and track key account metrics (e.g. quarterly sales results and annual forecasts)

●Assisting with challenging client requests or issue escalations as needed

●Completing SOWs and assisting in client discovery processes.

What we’d like you to have…

●Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in either an eCommerce, digital agency or similar B2B software services environment

●Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

●Solid experience with CRM software (e.g. Clickup and Airtable) and Google Suite (particularly Google Sheets)

●Experience delivering client-focused solutions to customer needs

●Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

●Excellent listening, negotiation and presentation abilities

●Strong verbal and written communication skills

What’s in it for you?

●A starting salary of up to £40,000 per annum depending on experience

●Hybrid working, with 3 days in the office and 2 from home

●The opportunity to travel and get out visiting clients- adventures await

●Enhanced holiday entitlement

●A bustling social events calendar, and an office environment rammed with treats. We get a lot of swag sent to us.

●Half-yearly salary reviews, with regular reward and incentives.

#J-18808-Ljbffr

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