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Site Manager

2 months ago


Folkestone Kent, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time €75,000

An exceptional opportunity to work as a core member of the Senior Management Team leading service delivery to meet key performance indicators in customer service, QHSE, commercial performance and operational efficiency.
The Site Manager will ensure the UK side of the operation is ready and competent to deliver fire, medical and security services, 24 hours each day in normal state, surge periods and during emergency scenarios.
Demonstrable experience working at senior level in, and strong working knowledge of UK fire, medical and security standards, regulations, and legislation required, however, this could be ideal for someone with outsourcing , such as Security.
A strong commercial understanding is considered essential with previous experience running a commercial contract
Ability to work within limited supervision; Ability to demonstrate strong IT skills including Excel and reporting.
Good management, organisational and interpersonal skills
Ensure high levels of data protection and security at all times.
Remain fully up to date with all relevant changes to legislation and with international and local best practice in the delivery of core services.
Maintain professional competence in the operations management and strategic emergency management.
Ensure all operational procedures are clearly drawn up and stored within the quality management system (GEMS) and understood by all staff.
Own and execute the operational delivery plan to fulfil all internal and external KPIs, contractual obligations and legal requirements.
Ensure dedicated monitoring of the Tunnel 24 hours a day, 7 days a week 365 days a year.
Ensure patrolling services are completed as set out in the Service Contract produce an activity report to record the results of its activities. Ensure monitoring, inspection and maintenance of equipment is carried out in line with the service definitions.
Ensure risk prevention activities are performed by the FLOR (First Line of Response) Team as set out in the service definitions.
Complete all monitoring and reporting requirements both internally and externally as required on a monthly, quarterly, annual basis. Satisfy all requirements as set out in the contract Reporting and Performance Review.
Ensure safe working practice is undertaken at all times to meet QHSE KPIs, meet QHSE improvement plan objectives and minimise risk.
People Management
Lead and manage the site operations team, supporting and assisting them in their direct report management and ensure succession planning is in place Develop the members of the team and ensure they are always engaged and motivated.
Ensure all FLOR crews have been given training on how to take localised control of the SAFE and make fine tuning adjustments to the automatic system including taking control of the system manually in case of the automatic mode does not function.
Ensure MOC is kept up to date for all FLOR by completing regular exercises and training in the implementation and interventions of the Salamander Plan.
Set individual performance goals for direct reports and conduct regular 1:1 meetings to monitor progress and develop through performance planning, training and support.
Where appropriate conduct all aspects of people management including recruitment, disciplinary, grievance and training in partnership with People & Culture.
Conduct regular team meetings to ensure effective communication and team building.
Stakeholder Management
Undertake additional project work as required including support for business development.
Responsible for the commercial and financial viability of the contract.
Be committed to and assist in the planning of own continuing professional development.
Ensure all FLOR staff work within the scope of the Health and Safety Policy and Drugs and Alcohol Policy.
Any other reasonable Management instruction.
Basic French speaking would be an advantage, but by no means essential, as lessons will be provided on key phrases relevant to the role.
Salary & Benefits Package:
0% Maximum 10% (Payment Bonus is paid in March for the previous year’s performance)
Annual Leave Entitlement: 26 days plus 8 public holidays
Pension: Monday-Friday
Private Medical Cover: Cycle to Work Scheme
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