Facilities Management Account Director

5 days ago

Merseyside, United Kingdom ThriveSW Limited Full time €90,000

Are you an Account Director working within the Facilities Management industry and looking for a new exciting role with one of the UKs leading Services providers.

Offering a Salary around the £90k mark with some great benefits this is an opportunity for someone not only with a proven history of Account Management within FM but also someone that has the ability to look at an account, review it and come up with solutions and ideas to improve it. This contract has a couple of years remaining and we are looking for someone that can ensure the client wants to stay with us. They are already happy but at the same time there is always ways of doing things better.

Job Summary: The Account Director is responsible for managing the this large account within the Education sector, ensuring the delivery of best-in-class facilities management services. This role involves building and maintaining strong client relationships, driving operational excellence, and leading a team of professionals to achieve client objectives.

Key Responsibilities:

  1. Account Management: Serve as the main point of contact for the accounts, ensuring the successful delivery of services and maintaining a strong client relationship.
  2. Create strong relationships at a senior level with both key client decision makers.
  3. Oversee performance management and reporting, looking at data trends to drive better performance and operational client reporting.
  4. Strategic Planning: Develop and implement an account plan aligned with the client's objectives, working closely with internal stakeholders to ensure service delivery meets expectations.
  5. Operational Excellence: Monitor performance metrics and key deliverables to drive operational efficiency and improve service levels.
  6. Team Leadership: Manage a team of professionals, providing guidance, coaching, and support to ensure high-quality service provision.
  7. Contract Compliance: Ensure compliance with contractual obligations, including agreed service levels, performance standards, and financial targets.
  8. Financial Management: Monitor and manage the account budget, working in collaboration with finance teams to drive profitability and cost-effectiveness.
  9. Business Development: Identify opportunities to expand services and generate additional revenue streams within the account.
  10. Implement the key actions identified as service improvement opportunities, ensuring they are developed on a Tactical and Operational level.
  11. Health and Safety: Champion a strong safety culture, ensuring compliance with health and safety regulations and implementing best practices.

Qualifications and Experience:

  • Industry relevant qualifications and demonstrable experience (e.g., Business, Facilities Management, Engineering).
  • Proven experience in a similar role within a facilities management or related industry.
  • Strong understanding of facilities management practices, regulations, and industry trends.
  • Excellent client relationship management skills with a track record of building and maintaining long-term client partnerships.
  • Demonstrated experience in team management, including performance management and development.
  • Sound financial acumen and experience managing budgets.
  • Strong communication, negotiation, and presentation skills.
  • Ability to work well under pressure and adapt to changing priorities.
  • Relevant professional certifications may be advantageous (e.g., BIFM, IFMA).
Salary = We are looking at around the £90k basic (depending on skills, experience and current package)Benefits include -Car allowance - £510 per month26 days holiday plus bank holidays
5% pension match =10%3 x Death in ServiceOther benefits
For further information on the role, account and company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat.

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