Head Bartender/Bar Supervisor
3 weeks ago
The F&B Supervisor is responsible for demonstrating an exceptional level of guest service standards and supporting the front of house service staff on the floor. The ideal candidate will bring leadership experience from a similar environment, as well as best practices in guest service, staff management, operations, safety and compliance and is a natural leader. This position will be involved in all aspects of the F&B departments which includes:
The Rosseau Restaurant
Windermere Pub
Banquets and Events at the Resort
ESSENTIAL FUNCTIONS
Front of House Operation:
- Conduct morning pre-shift and post shift meetings with all staff.
- For each shift assign staff sections, duties and review open table reservation assignments.
- Greet and handle all guest interaction with a high level of professionalism and hospitality.
- Daily inspections on cleanliness, organization and opening & closing and shift change duties are completed.
- Quality checks each guest table to ensure expectations in service and food and beverage offerings meet or exceed individual guest expectations.
- During service oversee all areas and staff while assisting where needed – maintain a strong floor presence
- Ensure buffet is always clean, neat, food is abundant, and all accompaniments are present
- Empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve.
- Ensure service standards/timelines are maintained. Lease with kitchen lead for turn around action plans
- Review and approve all service recovery measures / adjustments
- Ensure detailed end of shift log completed and available
Employee Management:
- Create a culture of empowerment, accountability, teamwork, continuous improvement, and a passion for providing exceptional hospitality
- Actively manage labour costs – reassign, alter shifts, assign/manage breaks/meal periods
- Ensure professional image of team, - grooming, uniform, serving etiquette, attendance
- Assist with recruiting and onboarding to build a high functioning and positive team
- Oversee employees while reviewing opportunities for continue improvement.
Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 6 months
Pay: From $22.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Tips
Licence/Certification:
- work permit (required)
Work Location: In person
Expected start date: 2024-05-06
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