Doorperson / Hotel Doorman

We recognize that every member of the team contributes to the success of the whole hotel. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Doorman will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Doorman who can help us get there.
We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Being the face of Virgin Hotels
Create strong relationships within the community to ensure our guests receive excellent service at any suggested venue.
Manage guest Valet services
Meet and Greet with VIPs.
Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
Keep the front of the hotel spotless and ready to welcome our guests.
Hotel features/services, hours of operation.
All room rates, special packages and promotions.
Use excellent communication skills with guests and staff including verbal, written and body language.
Be able to communicate timely and in a responsive manner via digital device.
Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service.
Enthusiastically describe details of food dishes and beverages available in hotel outlets.
Be creative and think outside the box to create memorable experiences for our guests.
What qualities are we looking for?
Valid, clean UK driving licence
Input and access data in various computer systems
Communicate clearly in verbal and written English
Maintain confidentiality of all guests and hotel information
Maintain a neat, clean and well-groomed appearance per hotel standards
Adhere to hotel policies including but not limited to attendance, safety, behavior
Flexibility to work different shifts, including on the weekends, holidays and nights.
Current, legal and unrestricted ability to work in the United Kingdom
Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Valid, clean UK driving licence