Supervisor for Clinical Administration in Psychiatry

4 weeks ago


United Kingdom Coordinated Care Services, Inc. Full time

Organization: University of Rochester Medical Center

Posting Start: 2023-12-29

Job Title: Supervisor for Clinical Administration in Psychiatry

Posting End: 2024-07-01

A Brief Job Description:

Operations management

· Supports the daily operations for the Crisis Stabilization Team by collecting data from various sources, to analyze and interpret it, and to make recommendations improving the operation.

· Implements procedures for enhancing levels of service and quality. Re-evaluates implementation of supports to assess and determine further recommendations to improve gap closure and/or identify opportunities.

· Collects, analyzes and interprets data to ensure optimal team success.

· Troubleshoots and solves problems proactively and as they arise.

· Collects and analyzes data to ensure staffing levels are appropriate for volume of patients scheduled at each location.

· Attends monthly meetings as scheduled/required.

Staff Supervision/Orientation

· Directs and supervises Crisis Specialist staff.

· Maintains compliance with employment law and ensures adherence to policies and procedures.

· Collects, analyzes and interprets data to develop and establish standard operating procedures.

· Develops and plans employee schedules to meet operational needs.

· Assigns accountabilities and reviews completed work for accuracy.

· Provides consistent feedback to staff on their performance and achievements.

· Meets regularly with Crisis Specialist staff for information exchange and educational events.

· Recruits, interviews, hires and trains Crisis Specialist staff in new system updates

· Introduces and educates new staff to the unit and to their responsibilities of each position.

· Ensures and inspects that the learning is competency based, provides clear expectations and goals to trainee.

· Ensures annual staff mandatories are completed.

· Assesses and evaluates performance throughout training, and provides feedback, additional resources and training when needed.

· Provides educational material to staff to facilitate the learning process.

· Initiates related personnel actions.

· Monitors and edits Crisis Specialist staff time entry in HRMS, approves Crisis Specialist staff payroll and vacations.

· Counsels Crisis Specialist staff regarding performance issues and develops with the staff, plans to improve.

· Completes and delivers end of probation and annual performance evaluations of Crisis Specialist staff.

· Assures accuracy of Crisis Specialist staff personnel files and assures that mandatory education is complete.

Project Management

· Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines

· Making effective decisions when presented with multiple options for how to progress with the project

· Serving as a point of contact for Crisis Stabilization team and Clinical team to ensure department coverage is maintained and adequately planned for to ensure team actions remain in synergy

· Communicating with Crisis Stabilization Leadership to keep the project aligned with their goals

· Performing quality control on the project throughout development to maintain the standards expected

· Engage and provide support to promote positive patient care

· Monitor interactions between patients to ensure patient safety

· Assist in de-escalation of patients in distress

· Engage in supports to promote patient safety

· Collaborate with clinical staff to ensure consistency within disciplines

On-call Supervision:

· Provide guidance to Crisis Stabilization staff on site

· Answer call-ins and make arrangements to provide adequate coverage to the department

· Complete schedule modification in the moment to ensure clear communication

· Partake in departmental planning meeting to ensure adequate patient care

Quality Controls/Process Improvement

· Monitors timeliness and accuracy of work performed by Crisis Stabilization Team

· Tracks and analyzes reports available to measure the effectiveness, productivity, and completeness of work completed; makes recommendations and implements processes to improve these measures when necessary.

· Prepares monthly volume and statistical reports for the Leadership Team to review and to share at staff meetings.

· In collaboration with Crisis Stabilization Team director, oversees clinical compliance for quality assurance, documentation and reporting.

· Ensures compliance with standard, HIPAA, OSHA, OASAS, and The Joint Commission (TJC) policies by implementing quality controls, and providing and enforcing appropriate training.

· Develops, and trains/practices for emergency and disaster planning protocols.

· Understands and enforces patient rights and organizational ethics philosophies.

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