Senior Client Servicing Administrator
2 days ago
Customer Service Administrator Salary: £24,252 FTE
Full time
Wheelchair Service Centre, Chessington, KT9 1HF
Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.
Raising orders – responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email. Scheduling of orders – Responsible for contacting the service users and agreeing a convenient delivery/collection/repair date within the company KPIs.
Communication – Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Administration - Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.
General –You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence. Achieves business results and adds value to the service.
Perform duties according to all company policies, procedures and instructions.
Key Performance Indicators ;
Orders processed with accuracy.
Queries, enquiries and complains resolved with excellent customer service.
Completed orders processed in a timely manner.
Excellent Customer Service Skills
Excellent communication Skills to interact with internal staff and departments, Prescribers and Service Users
Computer Literate with good working Knowledge of word and Excel
Excellent telephone manner
Must be flexible, adaptable, and positive to their approach to work.
Previous experience within a busy customer service department
Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.
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