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General Manager

4 months ago

Guildford Surrey, United Kingdom Sunglass Hut Full time

Job Description
Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.
With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.
Together, we make a brighter future.
Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall. After 50 years and over 3,000 stores worldwide, we’re celebrating where we’ve been and where we’re going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.
This position is based at Gatwick Airport, managing two very successful stores.
Job Scope and Main Responsibilities
A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture.
Responsibilities
Oversee the store’s day-to-day operations.
Ensure all KPI targets and expectations are delivered.
Ensure costs are kept to a minimum and stock loss is in within company guidelines.
Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
To follow all company policy and procedures to ensure safety and security of the business
Network effectively with internal and external stakeholders
Keep abreast of and be knowledgeable of competitor activity
Deliver memorable customer service and exceptional product knowledge
Maintain inspiring visual merchandising in store as per guidelines
Ensuring that the store is always on top of the competition by being commercially focused
Recruit, lead, motivate and inspire your team to succeed in store
Create an engaging and positive working environment
Establish a store culture that embraces diversity and maximises the learnings from a diverse team
Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Technical Skills - Portrait of a Perfect Candidate
Strong selling skills
Problem solving ability
Excellent customer service skills
Excellent communication and listening skills
Time Management skills
Persuading & influencing skills
Coaching & development skills
Performance Management skills
Leadership skills
Highly commercial
Able to networking effectively
Results driven
Problem solving ability
Good knowledge of Microsoft Office package
What we offer
Great benefits such as discounted eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..
Internal mobility across countries, brands and departments
Career progression and development
Generous incentives conducted in store
Extra Benefits Airport
~ Free parking
~ Ability to register a car for free drop off at the terminal once you have a FULL airside pass
~25% off rail travel once you have a FULL airside pass
~ Tax free shopping on perfume and make up

Qualifications
~ High school education or equivalent experience
~2+ years' store management experience
~ Customer centric with a positive attitude

Languages
English fluent
Other Languages
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