Apprenticeship Business Support Officer

4 weeks ago

Leeds, United Kingdom Leeds Music Education Partnership Full time

Location - Leeds Building Services – LS14 1NZ
Applications will only be considered from existing Leeds City Council employees.
Leeds City Council isone of the largest employers in the region with over 14,000 employees. Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council.The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centres and Children’s Homes across the Authority.
As a Support Officer you will:
Have the ability to manage competing priorities whilst delivering on a range of service objectives and whilst adapting to changing circumstances.
Maintain effective relationships within Housing Leeds, other Council Directorates, external partners and agencies.
Contribute to the delivery of business support functions across the whole of Leeds Building Services.
This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services.This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service.To contribute to the delivery of a support service across Leeds Building Services and contribute to the delivery of business improvement plans focussing on a range of activities which will deliver value for money to customers and contribute to the delivery of Council priorities.
Inputting and processing of various data from across the business when required.
Assist the Business Support Team Leader in all aspects of Business Administration and Training related activities.
Inputting accurate notes on our inhouse data system for colleagues to be able to undertake necessary works.
Provide high quality customer service utilising a range of written and verbal formats.
Provide support to the management of LBS schemes and sub-contracts.
a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements.
a clear career pathway and continuing professional development opportunities.
a range ofstaff benefits to help you boost your wellbeing and make your money go further.
Apply for this job online. Please complete the online application form.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader Mindful employer and a Disability Confident leader.
Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. To support the delivery of a customer focussed, safe, efficient, and comprehensive construction repairs and maintenance service through the Council’s internal service provider. The Business Support Officer will assist the Team Leader in maintaining the day-to-day operation of the service. To support one of the Business Units within Leeds Building Services.
To provide a support service to contribute to the delivery of business improvement plans for Leeds Building Services focussing on a range of activities which will deliver value for money to customers and contribute to the delivery of Council priorities.
Contribute to the delivery of business support functions across the whole of Leeds Building Services.
Provide support to staff across the service, including coaching and mentoring colleagues including apprentices to ensure a quality service is provided to customers.
Comply with the Council’s Contract Procurement Rules and Financial Regulations
Support effective budget management using agreed processes and procedures.
Maintain effective relationships within Housing Leeds, other Council Directorates, external partners and agencies.
Contribute to effective performance management processes and continuous improvement.
To ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council’s policies and procedures.
To work flexibly across the Leeds Building Service to respond to Service priorities as needed.
Provide high quality customer service utilising a range of written and verbal formats.
Provide support to the management of LBS schemes and sub-contracts.
To be accurate and efficient in the inputting and processing of data and in the use of ICT systems and promote the use of new and existing ICT systems.
To assist with investigating and resolving complaints regarding the service in accordance with the Councils Complaints Policy.
To report on incidents and accidents to support and contribute to Health and Safety standards in line with LCC policies and procedures.
Educated to NVQ Level 2 in relevant subject or equivalent level qualification.

Can demonstrate relevant experience in appropriate field of work.

Ability to resolve potential conflict and to gain cooperation and trust from colleagues and service users.
Strong customer care focus and ability to communicate effectively with a wide variety of people face to face, over the phone and/or in writing.
Ability to use IT applications (Word & Excel) and management information systems including palm held technology.
Ability to use own initiative to develop solutions to ensure effective delivery of the service.
An awareness and commitment to Leeds City Councils Equality and Diversity Policies and Procedures
Experience of working as part of a team to meet targets and deliver a responsive service.
Experience of working to customer care standards
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
An understanding of the role of Elected Members within the Council and the community

Experience of working within a service area relevant to the post

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