3rd Line IT Support Engineer
1 month ago
As our team and portfolio of titles continue to grow, we are on the search for a 3rd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’ and is looking to thrive in a fast-growing creative industry. If this sounds like you, we want to hear from you
Key Responsibilities:
- IT support for technical issues involving core business applications, as well as virtual environments.
- Act as an escalation point for Level 1 and Level 2 support staff, offering guidance and expertise to ensure the highest level of customer satisfaction.
- Advanced in Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc. for root cause analyst support.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and network security.
- Technical services and support of VoIP telephony solutions.
- Remote access solution implementation and support: VPN and Remote Desktop Services.
- Systems monitoring.
- Manage and improve existing hardware and software solutions in line with business needs / latest tech. (e.g. Dev Workstations, RMM Tools etc.)
- Ensure security of data, network access and backup systems across the business.
- Support a wide variety of customer-specific line-of-business applications.
- Support the IT Manager with Disaster recovery plan changes.
- Communication with clients as required: keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
- Work closely with the IT Manager on maintaining systems, software user audits, and procurement.
Requirements
Essential capabilities
- 3-5 years of experience in senior IT support, including experience in a Level 1 and Level 2 support role.
- Good knowledge of IT technologies and security.
- Customer-focused for our growing internal user base.
- Active Directory, Event Viewer, Client VPN setups, Office 365 admin centre.
- Understanding of IPv4 and DHCP configuration, DNS and VPN.
Qualifications:
- A+ Certified.
- Network+ Certified.
- Security+ Certified.
- MCSA: Windows Server 2012 / 2016 / or later.
- Microsoft certifications (e.g., Microsoft Certified Solutions Expert).
Desired experience and qualifications:
- A bachelor’s degree, certificate or diploma in Computer Science, Information Technology, or in a related field.
- Previous experience working in the game development industry or related field.
- Microsoft 365 Certified.
- Windows Server Hyper-V and Virtualization.
Benefits
Why nDreams?
We are nDreams, one of the world’s leading developers and publishers focused on VR games and the team behind Ghostbusters: Rise of the Ghost Lord, Synapse, Phantom: Covert Ops and Fracked.
Our expanding company shares a passion for innovation, collaboration and leading the future of VR. We encourage an open and diverse culture and empower people to explore ideas and put their own stamp on their work. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch.
We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there’s an excellent holiday offering, pension scheme, health insurance, life cover and much more. Our newly refurbished nDreams studio space has some fantastic facilities and is built around collaborative work (and play).
#J-18808-Ljbffr-
3rd Line Support Engineer
4 weeks ago
Hampshire, United Kingdom ITECCO Full time**3rd Line Support Engineer - £53k (DOE) - Hampshire - Hybrid.** My client is a real employee investor. They provide all materials to gain multiple certifications including Microsoft, Cisco, and Sonicwall to name a few. **Experience required/ Desirable**: - Prior experience in project planning, and implementation - MSP Experience is highly desirable. -...
-
3rd Line Support
7 hours ago
Basingstoke, Hampshire, United Kingdom Jago Consultants Full timeSenior 3rd Line Support engineer required. Our client are a solution based company that focuses on delivering the correct technical solution for the client that integrates into their business and future operations. They provide IT services to over 190 hotels across the UK and well as Wi-Fi, CCTV, Phone systems, networking and many more. They are now...
-
3rd Line Systems Administrator
4 weeks ago
Farnborough, Hampshire, United Kingdom Nemo Resourcing Full timeJob Description 3rd Line Systems Administrator - the opportunity This is a really exciting opportunity to join a leading provider of managed IT & telecoms services, working on a major customer assignment in the Government sector. You'll be working with tech from Cisco, Juniper, VMWare, Veeam, Microsoft and others. You will be based on a secure site...
-
Infrastructure Support Engineer
1 month ago
Portsmouth, Hampshire, United Kingdom Global Technology Solutions Ltd Full timeLocation: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Hours: flexible hrs range Monday to Friday We have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement. The ideal...
-
3rd Line IT Engineer
19 hours ago
Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We...
-
3rd Line ICT Support Engineer
20 hours ago
Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to...
-
3rd Line ICT Support Engineer
16 hours ago
Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to...
-
3rd Line IT
19 hours ago
Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full timeWe are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. A...
-
3rd Line IT Engineer
10 hours ago
Fareham, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3rdLine IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We...
-
3rd Line IT
10 hours ago
Fareham, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3rdLine IT Engineer to join our busy Service Desk. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress...
-
IT - First line support
3 days ago
Farnborough, Hampshire, United Kingdom Office Angels Full timeIT and Telecoms - 1st Line Support/Helpdesk Do you have an interest in IT? Happy to talk to people and get involved? We are looking for someone just like that. We have an IT First Line Support role which is working for a really nice, friendly team who need some additional help. There are many projects happening to get involved with, therefore the role is...
-
IT - First Line Support
5 days ago
Farnborough, Hampshire, United Kingdom Office Angels Full timeDo you have an interest in IT? Happy to talk to people and get involved? We are looking for someone just like that. We have an IT First Line Support role which is working for a really nice, friendly team who need some additional help. There are many projects happening to get involved with, therefore the role is an excellent opportunity for someone with a...
-
Technical Support Support
1 month ago
Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth – office based role £As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are...
-
Technical Support Support
1 month ago
Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth – office based role £As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are...
-
3rd Line IT Engineer
5 days ago
Fareham, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers....
-
3rd Line IT Engineer
7 days ago
Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We...
-
3rd Line IT Engineer
1 week ago
Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full timeOverview of the role We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We...
-
3rd Line Network Engineer
2 weeks ago
Hampshire, United Kingdom Hays Full timeYour new company Our client is based on the outskirts of Southampton and are looking for two 3rd Line Network Specialists to join their team on an interim basis. Your new role You will be working as part of a larger team who provide critical infrastructure services across the client site who predominantly use HPE Aruba network technology and FortiNet...
-
3rd Line Network Engineer
2 weeks ago
Hampshire, United Kingdom Hays Full timeYour new company Our client is based on the outskirts of Southampton and are looking for two 3rd Line Network Specialists to join their team on an interim basis. Your new role You will be working as part of a larger team who provide critical infrastructure services across the client site who predominantly use HPE Aruba network technology and FortiNet...
-
2nd Line Support Engineer, Microsoft
1 month ago
Petersfield, Hampshire, United Kingdom Spectrum IT Recruitment Full timeAn exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Support a wide range of services including, network devices, security, data...