Head of Executive Communications

2 months ago


Ormskirk Lancashire, United Kingdom JOB Consultancy Full time

Customer Communications Executive
Working hours - Monday to Friday 9am-5:30pm
My client, a forward thinking, exciting organisation are looking to recruit a Customer Communications Executive to join their growing team.
The main purpose of this role is to provide an efficient key point of contact for customer communications and experiences. Resolving customer complaints and issues in a timely manner
* Recording, tracking and monitoring complaints across all stages and procedures
* Track customer experiences across online and offline channels
* Responsible for the smooth operation of the complaint procedure
* A minimum of 3 years' experience in customer experience / service role, within the travel industry
* Excellent customer services skills and the ability to communicate at a high level both verbally and in writing
*



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