Showroom Manager
2 weeks ago
Bridgman is a leading quality, luxury furniture retailer with a 45-year heritage in British design. Bridgman’s vision is to move away from solely garden furniture but create a presence within and around the home year-round.
Working independently, the Showroom Manager is responsible for the daily operations of the showroom, upholding Bridgman’s standards and ensuring that each customer visiting our showroom enjoys a 5-star experience. Also situated within the showrooms is a concession, Snug Furniture Limited, and the showroom manager will additionally interact and close sales with these customers.
Location: Walton-on-Thames
Contract: Permanent, Full-time
OTE: £45k + (this includes a base, plus commission)
Benefits include a Competitive Base Salary, Perks at Work, 31 Days of Holiday, and Pension.
Key responsibilities:
- Reporting to and working with the regional showroom manager
- Delivering excellent customer service
- Managing an end-to-end sales process
- Complete daily and weekly reports, along with ad-hoc reports when required
- Lead Generation - contacting warm leads 3 times a day
- Keeping an in-depth knowledge of Bridgman’s products
- Upselling key items to customers
- Resolving customer queries and issues
- Keeping in communication with the head office
- Liaising with key stakeholders within the business
- Tracking and reporting the showroom’s sales figures
- Managing the showroom’s space and visual merchandising
- Professional retail experience in a similar position
- Approachable and a role model who leads by example, encourages teamwork, and fosters a positive attitude and atmosphere in the workplace
- A brand ambassador with in-depth product knowledge
- Be a keyholder (Opening and closing the showroom)
- Other ad-hoc duties include maintaining a clean, presentable showroom.
Key Skills:
- Experience managing a store independently
- Luxury sales experience
- A passion for delivering exceptional customer service
- Excellent communication skills
We believe the best team is a diverse team. It's the diverse, kind, and inclusive workforce behind Bridgman that makes us so special. We are committed to being an equal opportunities workplace and employer, this commitment begins with our recruitment process. We can assure all prospective applicants that they will not be discriminated against based on age, race, gender, religion, nationality, sexual orientation, gender identity, disability, or any other status protected by law.
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