Technical Account Manager
1 month ago
My client is looking for a Technical Account Manager to join their expanding team. They are a leading provider of innovative IT solutions, committed to delivering exceptional service and support to enterprise clients worldwide. As they continue to expand their global footprint, they are seeking a dynamic and experienced Technical Account Manager to join the team.
Requirements
- Over 10 years of cumulative experience in roles such as Technical Account Manager, IT Systems Administrator, and Technical Consultant.
- Demonstrated track record of at least 2 years as a Technical Account Manager, providing exemplary support to enterprise clients, ideally within an IT managed service provider environment.
- Exposure and proficiency in IT Service Management (ITSM), Service Integration and Management (SIAM), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and managing ITSM applications such as ServiceNow and BMC Remedy.
- Hands-on expertise in managing IT infrastructure service delivery both regionally and globally, ideally within an IT service provider setting.
- Comprehensive knowledge of diverse IT infrastructure hardware and software technologies, including:
- Network technologies (LAN/WAN, AP, Routers, Switches)
- Server infrastructure (Server Racks, Windows Server, Active Directory, MS Exchange, O365)
- Endpoint management and security (MS Intune, advanced MDM/MAM)
- Storage solutions (SAN) and Backup systems (Veeam)
- Security technologies
- Virtualization technologies (VMware, Citrix)
- Patch management and compliance for servers and end-user devices
- Operations support for data centers (On-premises, public cloud, hybrid cloud)
Responsibilites
- Working alongside an existing team of Technical Account Manager's across a variety of different industries
- You will act as a technical consultant, mentor and escalation point
- You will provide support to teams that are in need of your expertise and ensure that the right solutions are in place that satisfy the customer requirements
- Identify any issues that may arise and impact service delivery
- Be comfortable working with stakeholders and teams alike
For more information, please contact Alice Armstrong at Hayward Hawk.
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