Senior Business Analyst
4 weeks ago
Job Description
Interim Senior Business Analyst - Voice Automation
PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE EXPERIENCE
We are seeking an exceptional individual to join us as an interim Senior Business Analyst. This role is an exciting opportunity to play a pivotal part in a modernisation programme, bringing together new processes, new technology and new organisation structures.
Day Rate: £600 (depending on experience) outside of IR35
Contract for 6 months
2 days a week on site
Key experience and skills required
• 10 years’ experience of practical business analysis
• 5 years’ practical experience of business analysis in local government
• Ability to operate under own initiative
• Lean certification - ability to identify waste in processes and remove it
• Ability to identify and convey FTE related efficiency benefits in a clear business case input
• Strong stakeholder management skills
• Ability to look at a council service and see the issues and translate that through the full BA cycle into benefits to be realised
• Experience with implementing Voice Automation and market leading CRM
• Ability to understand and optimise our customer journeys
• Ability to transfer knowledge of outcomes and methods to team members and key stakeholders
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