Senior Transformation Manager
3 weeks ago
Job Description Interim Change Manager - ServiceNow
Our client are looking for an interim Change Manager for initially 6 months as they look to introduce ServiceNow to the business
The programme is delivering transformation across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. Alongside implementation of other systems including Salesforce and NetSuite, they are implementing ServiceNow for Contract and Case management.
As the Change Manager for this project, you'll need to have excellent stakeholder management, communication, and organisational skills, as well as experience in successful technology implementation of business change in complex environments.
You will work closely with both the ServiceNow Project Manager and the Programme Change Lead to support uptake of the resulting operational changes, which will impact the entire organisation, to ensure successful implementation, employee engagement and adoption.
Develop the senior leadership plan
Work with ServiceNow to design and implement a training programme to equip employees with the necessary skills and knowledge - this includes carrying out a training needs analysis and developing a training strategy, training plan and training materials
Assess business readiness
Implementation experience preferred but not mandatory
Knowledge of change management methodologies, tools, and techniques, and a track record of successfully leading and implementing change initiatives of working in large scale transformation programmes
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