Global Head of Production Management and Systems Reliability Engineering for State Street
4 days ago
We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT operations. In this role, you will be responsible for overseeing the performance and reliability of our global IT infrastructure, application support, ITSM function and ensuring optimal functionality, security, and scalability. You will collaborate with cross-functional teams, implement best practices, and drive continuous improvement initiatives to support our business objectives and deliver exceptional IT services worldwide.
Extensive proven IT leadership experience with a track record of managing the delivery of complex, multi-faceted technology initiatives to comply with regulatory requirements and significantly reduce risk.
Service Now, CMDB experience needed in order to drive ticket, alert reduction efforts across regions and business lines.
Oversee the Application Reliability Operations teams for the following functional areas driving the SRE mindset into the ARO organization partnering with Engineering, Security, and infrastructure to build, deploy, maintain, support, and monitor a complex native and cloud-based application set
Middle Office
Horizontal Level 1 Support
Oversee the bank's infrastructure operations as it modernizes and moves to the cloud having operational knowledge and experience inclusive of mainframe, network, midrange and distributed technologies.
ITSM experience and a deep knowledge of Service Management is necessary along with ITIL 4 certification. Global role will be managing teams who will need to adapt and adhere to bank-wide Service policies as well as support the development of new procedures for
Incident and crisis management
Change Management
Problem Management
Knowledge Management
Service Request Management
Event Management
Recovery Management
Capacity Management
Experience supporting cyber security applications along with working knowledge of vulnerability management and patch management operations.
Manage and direct regular budget activities and financial performance targets.
Lead the performance management process that measures and evaluates progress against goals.
Good working knowledge of program and project management methodologies and the role of technology resources in support of those methodologies.
Actively promote our Diversity, Equity and Inclusion goals throughout the organization.
Technical Bachelor's degree
~20+ years of financial services experience with a large financial services firm or advisory/consulting firm
~ Development and IT Asset Management experience is a plus.
~ Applicable ITIL Certification and knowledge of SRE practices needed.
Excellent stakeholder and client management.
If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
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London, United Kingdom State Street Full timeGlobal Head of Production Management and Systems Reliability Engineering for State Street State Street provides investment servicing, investment management, investment research and trading services to institutional investors worldwide. We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT...
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London, United Kingdom State Street Full timeGlobal Head of Production Management and Systems Reliability Engineering for State Street State Street provides investment servicing, investment management, investment research and trading services to institutional investors worldwide. What you will be responsible for: We are seeking a highly skilled and proactive Global IT Production Manager to lead and...
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London, United Kingdom State Street Full timeGlobal Head of Production Management and Systems Reliability Engineering for State StreetState Street provides investment servicing, investment management, investment research and trading services to institutional investors worldwide.What you will be responsible for:We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage...
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London, United Kingdom State Street Corporation Full timeWhat you will be responsible for We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT operations. In this role, you will be responsible for overseeing the performance and reliability of our global IT infrastructure, application support, ITSM function and ensuring optimal functionality, security,...
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London, United Kingdom State Street Corporation Full timeWhat you will be responsible for We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT operations. In this role, you will be responsible for overseeing the performance and reliability of our global IT infrastructure, application support, ITSM function and ensuring optimal functionality, security,...
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London, UK, United Kingdom State Street Corporation Full timeWhat you will be responsible for We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT operations. In this role, you will be responsible for overseeing the performance and reliability of our global IT infrastructure, application support, ITSM function and ensuring optimal functionality, security,...
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London, United Kingdom State Street Corporation Full timeWhat you will be responsible forWe are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT operations. In this role, you will be responsible for overseeing the performance and reliability of our global IT infrastructure, application support, ITSM function and ensuring optimal functionality, security,...
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