2nd and 3rd line IT Support Engineer

4 weeks ago

Warrington Cheshire, United Kingdom Principal IT Full time

2nd/ 3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington
Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team.
This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation.

Technical Support & Issue Resolution
Provide 2 and 3 line support across client environments, resolving escalated and complex issues.
Maintenance and Monitoring
Perform regular maintenance of client networks, systems, and services using RMM tools.
Monitor system performance and proactively identify areas for improvement.
Ensure IT infrastructure meets client needs and supports business continuity.
Identify opportunities to improve service delivery and introduce technical advancements.
Stay up to date with emerging technologies and attend relevant training to build expertise.
Minimum 3 years of IT support experience in a multi-client, MSP environment.
Strong background in desktop support, help desk operations, and infrastructure troubleshooting.
Proficiency in Microsoft 365, Cloud services, VPNs, Firewalls, Windows OS, and desktop applications.
Microsoft certification

Familiarity with RMM tools and remote support platforms.

Company contributed pension, Birthday off, 22 holidays + bank holidays, continual development opportunities, company events plus many more

If you are interested in hearing more about this IT Support Engineer vacancy or interested in applying for the role please email me at nathan@principalit.co.uk or contact Principal IT Directly on LinkedIn.

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