Senior System Analyst
1 month ago
About DXC Technology
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC’s business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.
DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide
To support DXC’s XFI insurance software implemented across London Market, General and Health insurance markets. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring and training to team members and to support the role of the Support manager when required.
Part-time working hours will be considered for this role.
Supporting client’s existing configurations and day-to-day queries.
Using analytical skills to debug and troubleshoot configuration or systemic issues.
Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s.
Documenting and planning of fixes/changes required.
Development of fixes/changes utilizing SQL Server and DXC’s XFI application tools.
Conducting developer testing and peer reviews.
Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements.
Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts.
Work a shift pattern or on-call rota within the support team to cover core contracted support hours if/when required (dependent on client and product experience).
To prepare technical system documentation as reference for testing and support as required.
To proactively ensure that coding standards and best practice approaches adhered to and updated when required.
Provide mentoring and training to team members.
Knowledge and understanding of database design best practice
Worked in either a BA or second-line software support role
Availability to travel to client sites both domestic and international should the need arise.
Able to demonstrate examples of learning new software tools/products.
Active experience of using SQL Server. Must be confident in all aspects of SQL including:
Table creation and maintenance require detailed data entry.
Ability to conceptualize and build complex system architectures using DXC’s XFI Software and the database together. Experience in data analysis and reporting.
Detailed knowledge of Windows environments.
Other programming experience
ITIL Qualification
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