Training Lead

3 weeks ago


Milton Keynes Buckinghamshire, United Kingdom NEXT Retail Ltd. Full time

A link between Management and Associates, supporting with delivering the brand customer experience, executing in store operations and driving sales and profitability.
Primary Responsibilities
Deliver an exceptional customer experience that follows the customer through their journey within the store
Engage with customers to identify their needs and provide appropriate product recommendations
Provide the brand bra fit experience, ensuring the customers need are met and additional products are suggested where appropriate
Participate in sales targets with management and tracking performance towards the set goals
Understand and execute store merchandising standards, recovering and replenishing stock where needed
Operate the till system ensuring all customer transactions are processed accurately, efficiently and services levels are maintained throughout
Play an active role in loss prevention within the store, identify and notifying management of any stock that may be fault and/or have gone missing
Adhere to all health and safety policies and procedures at all times
Participate in training programmes and engage with in store initiatives
Conducts opening and closing activates, including key holder duties in line with company procedures, setting direction and engaging the team with targets and responsibilities for each shift (with guidance set by management)
Coaching and motivating team members to execute the in store customer experience ensuring the store is always customer ready
Provide training and guidance to other team members to support in executing the in store experience
Act as a brand ambassador, demonstrating expert product knowledge on all ranges across the store, guiding and coaching members of the team on product where needed
Support with product execution, brand launches and audits across the store, ensuring all operational policies and procedures are respected
Drive improvements in service and build customer loyalty using the Mystery Shop reports (with guidance from by management)
Support with logging & follow up of any maintenance work that is needed to ensure store standards are maintained
Skills and Experience
A passion for customer service and an enthusiasm for creating a personal experience for each and every customer
Goal oriented with a passion for exceeding targets and supporting others to achieve
Calm and efficient approach to supporting team members and customers, especially during busy periods
A positive role model for others, creating a supportive and fun environment for team members which helps deliver the best customer experience
A great communicator who is always looking for ways to help customers and other team members
Excited by change and a varied and fast-paced work environment
A team player who is flexible, supportive and contributes to a positive working environment for all team members
An openness for learning new things and developing service skills, product knowledge and behaviours in an ever changing retail environment
Job Types: Full-time, Permanent
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