Customer Care Manager

4 weeks ago

Leeds, United Kingdom TSR Recruitment Limited Full time

TSR are seeking a Customer Care Operations Manager to work for a leading 5-star Housebuilder in the Leeds area. The role will be temp to perm, 3 months temp then permanent.

The Customer Care team make sure home buyers receive the very best care following their home buying experience. The purpose of the role is to assist the Head of Customer Care, manage the Customer Care Maintenance Operatives, delivering excellent customer satisfaction in accordance with Company Guidelines, Group Standards and Procedures for Customer Care.

The role will include:

* Managing the department team effectively, including setting clear standards in the workplace, monitoring performance and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.

* Diagnosing complex defects, being responsible for the remedial strategy and overseeing the works related to formal complaints in accordance with Company Standards

* Being responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure

* Attending site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives.

* Managing all NHBC / Premier / LABC resolutions and claims, working closely with the Customer Care department.

* Working cohesively with contractors and Customer Care colleagues as well as other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.

* Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.

What experience, qualifications and skills are we looking for?

* Customer Service experience is essential.

* Experience working for a housebuilder is essential.

* Trade related experience is essential.

* Experience of managing a team is essential.

* Excellent communication skills, both written and verbal.

* Fully conversant with Microsoft Package, including Excel and Word.

* CSCS Card preferred.

What’s in it for you?

* The Salary & Benefits package

* Salary competitive (DOE)

* Company van or car allowance

* Contributory pension

* Life cover

* Healthcare

* Bonus

  • Customer Care Operations Manager

    1 month ago

    Leeds, United Kingdom TSR Recruitment Limited Full time

    TSR are seeking a Customer Care Operations Manager to work for a leading 5-star Housebuilder in the Leeds area. The role will be temp to perm, 3 months temp then permanent. The Customer Care team make sure home buyers receive the very best care following their home buying experience. The purpose of the role is to assist the Head of Customer Care, manage...

  • Customer Care Manager

    1 month ago

    Leeds, United Kingdom TSR Recruitment Limited Full time

    TSR are seeking a Customer Care Operations Manager to work for a leading 5-star Housebuilder in the Leeds area. The role will be temp to perm, 3 months temp then permanent. The Customer Care team make sure home buyers receive the very best care following their home buying experience. The purpose of the role is to assist the Head of Customer Care, manage...

  • Head of Customer Care

    3 days ago

    Leeds, United Kingdom Joe Browns Ltd Full time

    We are an exceptional brand and we are looking for someone remarkable to join our Customer Care team in the role of Head of Customer Care. This is a key role in the business and will help to deliver ambitious growth plans for the business in offering a superior customer experience. You should have experience in managing a customer care team with a wide...

  • Customer Success Executive

    3 days ago

    Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...

  • Customer Success Executive

    3 days ago

    Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...

  • Care Manager

    5 days ago

    Leeds, United Kingdom Voyage Care Ltd Full time €39,000

    Service Manager (Dual Role) - Leeds - £39,000 per annum Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Join Voyage Care and Feel Valued, we reward your dedication with: Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.Funded Blue Light Card –...

  • Customer Care Coordinator

    1 week ago

    Leeds, United Kingdom Stonebridge Homes Ltd Full time

    We are looking for an enthusiastic and passionate Customer Care Coordinator to join our Customer Care Team in our ambitious, growing business. Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire and the North East, with a well-deserved reputation for building quality, high specification homes in sought after locations. We have a...

  • Care Manager

    2 weeks ago

    Leeds, United Kingdom Voyage Care Ltd Full time

    Service Manager (Dual Role) - Leeds - £39,000 per annumMaximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Join Voyage Care and Feel Valued, we reward your dedication with:• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.• Funded Blue Light Card –...

  • Care Manager

    2 weeks ago

    Leeds, United Kingdom Voyage Care Ltd Full time

    Service Manager (Dual Role) - Leeds - £39,000 per annumMaximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Join Voyage Care and Feel Valued, we reward your dedication with:• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.• Funded Blue Light Card –...

  • Care Manager

    2 days ago

    Leeds, United Kingdom Voyage Care Ltd Full time

    Service Manager (Dual Role) - Leeds - £39,000 per annumMaximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Join Voyage Care and Feel Valued, we reward your dedication with:• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.• Funded Blue Light Card –...

  • Care Manager

    2 days ago

    Leeds, United Kingdom Voyage Care Ltd Full time

    Service Manager (Dual Role) - Leeds - £39,000 per annumMaximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Join Voyage Care and Feel Valued, we reward your dedication with:• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.• Funded Blue Light Card –...

  • Care Manager

    1 week ago

    Leeds, United Kingdom Voyage Care Ltd Full time €39,000

    Job Description Service Manager (Dual Role) - Leeds - £39,000 per annum Join Voyage Care and Feel Valued, we reward your dedication with: • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned. • Funded Blue Light Card – hundreds of discounts at high street retailers etc. • 24/7/365 doctor line for our...

  • Care Manager

    1 day ago

    Leeds, United Kingdom Voyage Care Ltd Full time €39,000

    Job Description Service Manager (Dual Role) - Leeds - £39,000 per annum Join Voyage Care and Feel Valued, we reward your dedication with: • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned. • Funded Blue Light Card – hundreds of discounts at high street retailers etc. • 24/7/365 doctor line for our...

  • Customer Care Coordinator

    1 month ago

    Leeds, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Care Coordinator

    1 month ago

    Leeds, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...

  • Customer Care Representative

    1 week ago

    Leeds, United Kingdom Smoothwall by Qoria Full time

    **Want to deliver tech with purpose, with people who care?** **Join an Organisation that helps keep children safe online.** **Who we are ?** We are a technology company that exists to protect and support every child's digital journey. Leveraging our industry leading technology, we are currently protecting 20k+ schools and 10+ million students worldwide....

  • Registered Care Home Manager

    3 weeks ago

    Leeds, United Kingdom Exemplar Health Care Full time

    Registered Care Home Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position :Registered Care Home Manager Care home :Hillside Court Location :Beeston, Leeds Contract type :Full Time Rate :Competitive...

  • Registered Care Home Manager

    2 weeks ago

    Leeds, United Kingdom Exemplar Health Care Full time

    Registered Care Home Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position :Registered Care Home Manager Care home :Hillside Court Location :Beeston, Leeds Contract type :Full Time Rate :Competitive...

  • Care Manager Home Care

    5 days ago

    Leeds, United Kingdom Voyage Care Ltd Full time €39,000

    Service Manager (Dual Role) - Leeds - £39,000 per annum Join Voyage Care and Feel Valued, we reward your dedication with: • Funded Blue Light Card - hundreds of discounts at high street retailers etc. • Enhanced retirement leave • Long service awards Registered Managers with a passion for enhancing the quality of life of the people we support are...

  • Care Manager Home Care

    1 week ago

    Leeds, United Kingdom Voyage Care Ltd Full time €39,000

    Job Description Service Manager (Dual Role) - Leeds - £39,000 per annum Join Voyage Care and Feel Valued, we reward your dedication with: • Funded Blue Light Card – hundreds of discounts at high street retailers etc. • Enhanced retirement leave • Long service awards Registered Managers with a passion for enhancing the quality of life of...