Product Manager

2 weeks ago


London, United Kingdom Ekco Full time

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.
We are seeking a dedicated ITSM Product Manager whose primary role will be strategically supporting and maintaining the ITSM platform, ensuring it operates as a high-impact asset that contributes significantly to the success and growth of our managed services. Ensure the robust operation, configuration, and systematic upkeep of the ITSM platform to meet current and emerging needs. Leverage ITSM best practices to optimise service processes, contributing to the reliability, efficiency, and quality of service delivery to clients. Analyse performance indicators and operational metrics to drive continuous service improvement.
Provide expert technical support, promptly addressing system issues to maintain optimal platform performance and user satisfaction. Bachelor's degree in information technology, Computer Science, or a related field.
Certification in ITSM, preferably ITIL, is an advantage.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Ranked as Ireland's 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company values
Learning & development - Unlimited access to Udemy learning platform
Time off - 25 days leave + public holidays
x1 day Birthday leave per year
Private Medical Healthcare (post probation)
A lot of responsibilities & opportunities to grow (also internationally)
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
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