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Senior Service Delivery Manager

2 months ago

Merseyside, United Kingdom Gravitas Recruitment Group (Global) Ltd Full time €51,000

Service Delivery Manager (Service Desk) | Merseyside (hybrid) | Not-for-Profit | £51k
Service Delivery Manager required on a Permanent basis for a large not-for-profit organisation that operates across the North West. This role, will be focusing on Service Delivery and getting the best from the function, rather than the day-to-day management of first & second line support.
There is a Service Desk Team lead in place, that this person will manage, who has the line management of the team. Role: Service Delivery Manager (Service Desk)
Benefits: 25 days annual leave, rising to 30 days over time (plus bank holidays on top), enhance employer contributions to pension, flexible working policies, help towards health expenses, enhanced mat & pat leave, training budgets for personal development and many more
Engaging with key stakeholder to understand how the service can be improved
Creating a positive, helpful service desk culture
Helping the business become more self serving

This person will look at SLAs, reviewing of the service, working with the business to understand what they need from their service desk, helping eradicate regular issues, helping the organisation get to a self service model, and generally continuous improvement of this function.