Dispatcher Customer Service

3 weeks ago


Newcastle upon Tyne, United Kingdom Biffa Full time

Changing The Way People Think About Waste.
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. 1 choice for business waste management.
Why it's an opportunity not to be wasted.
Call handling - liaising with customers and/or our internal call centres and Biffa drivers.
Liaising with Biffa's customer service department and/or direct with customers to resolve issues - including any hazards identified by drivers.
Administrative tasks and housekeeping.
Strong knowledge of the local area
Transport/Waste Industry experience
Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers
Computer literate - comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel)
Competitive salary
Ongoing career development, training and coaching - because if you don't grow, we don't grow
Generous pension scheme
Medical and dental scheme
Retail and leisure discounts
Holiday and travel discounts
Bike to work scheme
Dedicated to diversity.
we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.



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