Forecasting Analyst

4 weeks ago


Hanley Staffordshire, United Kingdom BET365 Full time

As a Forecasting Analyst, you will be responsible for the creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads.
Excellent communication skills across all medias are essential to keep planning teams and key stakeholders informed.
The forecasting team are responsible for the capacity planning and the delivery of the budget FTE requirements for over 5,000 FTE globally. You will have an interest in data and take pride in preserving its integrity and accuracy to keep planning teams well informed. The role will also involve contributions to capacity planning and recruitment, as well as the development of junior forecasters who will be supporting this role.
Experience in a contact centre planning or forecasting role (with 3+years experience).
Strong capabilities in creating and maintaining detailed forecasts, both short and long term.
Experience of scheduling and forecasting for back office workload.
Understanding of budgeting process and planning cycles.
Skilled in data analysis, statistical modelling and interpretation.
Creating and maintaining of forecasts, short and long term, across multiple sites, languages and teams, both front and back office.
Ensuring the integrity of data is upheld in the WFM system to enable accurate forecasting.
Tracking variance to ensure stakeholders understand actual vs expected performance.
Assessing the impact of upcoming change and flags risk to the planning team.
Providing and communicating data for capacity planning and recruitment.
By applying to us you are agreeing to share your Personal Data in accordance with our RecruitmentPrivacy Policy which can be found on the bet365careers website.


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