Senior Maintenance Support Engineer

2 weeks ago

London, United Kingdom Network Rail Full time

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here .

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Network Rail has an extensive network of voice communication systems across Southern region that provide secure communication between Railway signallers, Control room staff and electrical control room operators. These direct telephone concentrator systems are of varying ages and technology platforms but are being replaced to modern IP based systems with multi-functional user interfaces. In additional switched voice services exist to support our business systems.

The role of the Senior Maintenance Support Engineer (Voice) is to be the subject matter expert of these voice platforms, providing technical support to maintenance, project teams and the user community.

Typical roles include planning upgrade works (hardware and software) advising Project Managers on renewal plans and priority focus. Working alongside the Product development teams to identify new solutions and systems to deliver functionality improvement, whole life cost benefit and reliability, interfacing with suppliers in 3rd line support contracts, carrying out technical investigations, monitoring spares and system performance.
About the role (External)

Key Accountabilities:

1. Provide [Tele Switching Systems] engineering input to the determination of appropriate engineering maintenance regimes and activity volumes for specific routes in accordance with company policies, standards and specifications. Assist in providing assurance as to whether such regimes are being followed.

2. Provide a comprehensive [Tele Switching Systems]engineering support service focussed on specified delivery units, but also supporting other delivery units when required.

3. Provide technical briefings associated with [Tele Switching Systems]to engineers in specified delivery units in order that the purpose, as well as the content of standards, specification, etc. is understood.

4. Monitor and strive to improve the technical competence of engineers associated with [Tele Switching Systems]in specified delivery units.

5. Review and make recommendations on derogation and non-compliance applications to [Tele Switching Systems]related standards.

6. Review and monitor progression of potential improvements to [Tele Switching Systems]related standards from specified delivery units; provide feedback to the originators.

7. Provide advice and guidance to the delivery unit engineers in the production of business focussed renewal proposals and approve them as appropriate.

8. Provide [Tele Switching Systems]engineering input to the implementation of the maintenance audit programme.

9. Monitor and analyse the quality and performance of [Tele Switching Systems]related assets in specified delivery unit geographies and instigate corrective action as required.

Job Skills, Experience and Qualifications

Essential

• Chartered engineer, or able to demonstrate equivalent competence

• Substantial [Tele Switching Systems] engineering experience

• A detailed understanding of the maintenance of [Tele Switching Systems] assets

• A sound knowledge of the relevant technical, safety and performance standards

• Holds relevant professional licences and technical qualifications, or capable of achieving within reasonable timescales

• Holds valid UK driving licence, or eligible and willing to obtain

Desirable

Understanding and experience of railway infrastructure maintenance

Experience of undertaking engineering assurance activities, including competence assessment

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