Senior Technical Support Engineer

4 weeks ago

St Leonards Dorset, United Kingdom MFK Recruitment Full time

Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards.
MFK Recruitment has successfully placed 34 IT candidates to the group in the past 5 years, 26 are still with the company Our client is well known for retaining their employees, due to the culture and career progression opportunities.

The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions.

What will the IT Support Engineer be doing day-to-day?
The purpose of the role is to install and support IT systems and infrastructure for our clients.

We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.

Overview of the IT Support Engineer role:
Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
Assist with managing company internal IT systems.
Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
Assist with IT project implementations, from planning and design, through to completion.
Maintain all internal performance targets
Always follow a best practice approach to cyber and network security
Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
Assist with onsite client deployments
Visit client sites to conclude escalated helpdesk support cases

IT Support Engineer – Skills and experience:
Microsoft technologies: 365, Azure, Windows, AD, Server OS
Cyber security: firewalls, web filters, advanced protection and recovery
Networking: Configuring, maintaining & troubleshooting
365, Azure, SharePoint, OneDrive
Configuring & maintaining devices with Microsoft Endpoint Management
Windows & Apple
Willing to travel to customer sites
Flexible with work hours, successful candidate will take part in an extended support rota
A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
Experience of working with and supporting a range of information technologies.
A minimum of three years’ experience in a similar IT role

Microsoft Certified – Azure or 365 related

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