Negotiator

3 weeks ago

Liverpool, United Kingdom Your Legal Costs Full time
Job Description

Your Legal Costs is a fast-paced firm of cost consultants who thrive on providing excellent customer service whilst delivering the best possible results for our clients.

We have an opportunity for an ambitious, dynamic, forward-thinking individual to join a growing team with a desire to learn new areas of law and to help lead the department to success. You need to be dedicated, motivated with a desire to deliver.

Dependent on experience, the role will involve:

  • Providing excellent Client care
  • Achieving a monthly Target
  • Undertaking an itemised valuation of costs presented and providing clear, concise guidance as to recoverability.
  • Communicating with Opponents, Solicitor Clients, and any relevant disbursement providers such as Counsel’s Chambers.
  • Communicating with other departments, Team Leaders, and Managers
  • Completing daily task list and ensuring case load is kept within the negotiation Service Level Agreements
  • Answering the Negotiation call group and dealing with queries where possible. Directing the call appropriately where calls cannot be reasonably dealt with.
  • Any other duties as reasonably required by the business to assist you in your development.

Competencies:

  • Excellent time keeping and attendance.
  • Can work effectively within a team and independently.
  • Excellent Customer service and communication skills
  • Effectively prioritize workload in order to comply with SLAs.
  • Good computer skills
  • Ability to always be proficient, ensuring all incoming correspondence and telephone calls are actioned and compiled in a professional manner.
  • Attention to detail in ensuring all client preferences are adhered to.
  • Accurate and thorough data input
  • High level of literacy and able to communicate professionally.

Experience:

  • Negotiations experience
  • Personality and Tenacity essential.
  • Knowledge of litigation funding, insurance/legal claims, proclaims or the financial service industry is desirable.
  • Adapt in the use of MS Office 20000 or later particularly in Excel and Word is essential.

Benefits:

  • Competitive basic salary
  • 22 days annual leave plus bank holidays
  • Birthday off
  • Additional day off over Christmas.
  • “Personal time” – 8 hours for external appointments across the year.
  • Loyalty Scheme
  • Salary sacrifice to assist with city centre parking
  • Staff referral Bonus
  • Employee Assistance programme.

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