IT Manager

3 weeks ago

Middlewich Cheshire, United Kingdom Nextech Group Limited Full time

Role: IT Manager
Fully Office based
Benefits: Mileage, Pension, Parking and 28 days Holiday
Oversee a dynamic technical support/Helpdesk division within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele.
* Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively.
* Serve as the primary point of technical escalation for the support team, resolving complex issues within established SLAs.
* Facilitate training initiatives for yourself and the team, collaborating with other management members for comprehensive development.
* Manage procurement of software, tools, and equipment within budgetary constraints for the technical teams.
* Conduct annual performance appraisals for all technical team members, fostering a culture of growth and accountability.
* Oversee all aspects of technical support staff management, including recruitment, disciplinary actions, and performance targets in collaboration with HR and the Managing Director.
* Support Account Managers in client reviews, leveraging technical insights to enhance customer relationships.
Preferably MCP certified or holds an equivalent current Microsoft qualification.
* Possession of a valid UK driving license.
* This role is suitable for a candidate who is looking to get into senior management but also remain hands on if needed. IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management

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