Customer Quality Engineer

3 weeks ago

United Kingdom Project People Full time

Quality Engineer – Supplier Accreditation Contract
Reading – Hybrid-working

Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do.

The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences.
The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE. The role will work closely with the HSEQ team, Commercial and shareholders to ensure that working relationships are effective with our operational support partners.

In conjunction with the Commercial and Health & Safety functions, lead on developing the Supplier Accreditation and Assurance Model.
· Develop supplier assurance and accreditation policies, standards & processes to provide clarity to suppliers regarding roles and responsibilities when working on the network.
· Work with the Commercial, Infrastructure Management and H&S teams to ensure that standards and processes are defined and implemented for supplier competency assessment & monitoring and effective site hand out and hand back management.
· Identify opportunities for improved use of IT tooling for management and monitoring of supplier accreditations.
· Work with our Health, Safety and Quality partner and our Shareholders to define and implement a supplier audit and non-conformance activity that effectively covers the lifecycle of supplier site activities.
· Support leadership and operational teams in the definition and implementation of process assurance and improvement across the supply chain.
· A proven track record in Supplier Quality Assurance and/or Supplier Development
Proven experience in quality assurance, supplier audit and process analysis.
MBNL – building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

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