Business Travel Consultant

1 month ago


United Kingdom atlanta events & corporate travel consultants Full time

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.
Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.
The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.
Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times
Ability and willingness to service different client industry sectors across the wider business
Advise proactively on all relevant immigration, passport and visa requirements along with any applicable travel restrictions
To be proficient in all R&M Technology, sharing knowledge with the client to ensure an all-encompassing service
To be responsible for the delivery of all rail reservations and to advise clients on best practice utilising R&M technology
Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
Manage your own full client portfolio to the highest R&M standard, demonstrating extraordinary customer service to your wider team
Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
Working with IFD to proactively identify cross market and local inventory differences
To be responsible for the delivery of UK rail reservations and to advise clients on best practice utilising R&M technology.
To oversee the client experience by utilising mixed mode booking tools and to provide 1st line product support for both offline/online bookings
Demonstrate proactive thinking when providing travel solutions
Able to provide cost effective solutions across all aspects of travel
To comply with the client policies and guidelines at all times
Achieve SLA’s for all accounts
Regular interaction with overseas colleagues
Apply Quality Control procedures and processes in line with company and GREC requirements
Exceptional telephone manner and written skills
Has a proven record of experience in a core business travel environment
Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
Fully conversant with various rail booking systems
Have a ‘team player’ approach to an office environment
Experience in using MS software packages
Flexible approach to working environment and willingness to work from different office locations, including ‘mobile travel manager’ visits
Independently commit to attend and complete all relevant training
I agree to the Reed & Mackay Terms



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