Quality Assurance Administrator

4 weeks ago

United Kingdom Foster Denovo Group Full time

Foster Denovo currently boast over 120 Financial Advisers supported by around 250 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.

Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations.It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.

When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.

Foster Denovo are also proud to hold the gold investors in people accreditation which shows a clear commitment to the people who make us an employee of choice..

Purpose of the job:

Reporting directly to the Quality Assurance Manager, he/she will compliance check and process all new business in accordance with company procedures and within agreed timescales. The candidate will liaise with central departments and assist with maintenance of company records.

They will support and work alongside the Quality Assurance Team

To support the Quality Assurance Manager and Senior Quality Assurance Executive to deliver Foster Denovo’s Client Services Proposition by providing a high-quality administration and support service to the Advisers and staff to ensure that they receive a consistently good service.

Job Summary:

  • To provide a friendly and efficient service to all Partners and Client Experience Executives
  • To assist with the maintenance of the company’s office record-keeping systems (both electronic and manual).
  • Compliance check and process all new business in accordance with company procedures and within agreed timescales.
  • Respond to Clients (CEE) queries on the new business, with regards to the Provider correspondence, to ensure compliant and correct
  • Maintain central spreadsheets to assist with the provision of Management Information when required.
  • To work with the Senior Quality Assurance Executive with the post submission checks of business for our Partnership Business Units, providing relevant feedback where required.
  • To ensure that data entered onto our database is accurate and complete.
  • To provide admin assistance to the Quality Assurance Manager & the Senior Quality Assurance Executive as required.
  • Undertake any other duties commensurate with your grade, skills and experience.
  • To participate in appropriate company and departmental training, competence and development initiatives.
  • To continuously meet the Regulator’s Fit & Proper requirements.

Key skills and personal attributes:

  • A positive, friendly service orientated team player with a “can do” attitude who is aware of the important role played by advisers and their staff in providing financial advice.
  • Ability to stay focused and calm under pressure and able to manage own workload.
  • Smart in appearance and an articulate communicator.
  • Honesty, integrity and ability to maintain confidentiality are key attributes.
  • Ability to build an excellent rapport with clients within FD
  • Able to build and maintain strong working relationships across the business
  • Hard working and responsive to the need to deliver a high-quality support service.
  • Team player
  • Ability to use initiative to deal with queries from internal and external customers
  • Accuracy, attention to detail and high standards of work.

What we offer you:

Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.

Our benefits package includes:

  • 25 days holiday (increasing by an additional day per annum up to 30 days)
  • Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
  • Life assurance of up to 4 x your salary;
  • Income protection of 75% of your basic salary in the event of long term sickness
  • Employees can use our financial advisers within the company for any financial advice or knowledge
  • Interest free season tickets loans, eye care and childcare vouchers.
  • Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
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