Senior Digital Manager

3 weeks ago


Barking Suffolk, United Kingdom Chase Full time

Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB
Job Schedule Full time
Job Shift Day
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. 
Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. 
We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. Oversee fair value assessments in investments products. 
Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers
Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events
Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers 
Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues 
Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk. 
Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews.
Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners 
  Working knowledge of FCA regulatory requirements including consumer vulnerability guidance
Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services) 
Supporting the delivery of the FCA guidance implementation plan
Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units. 
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.



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